Enghouse Interactive Customer Experience Event 27th September 2017

Join us at the Hilton London Olympia on the 27th September to hear from industry experts and analysts on how to manage and evolve the customer experience. This years’ theme “Take a Leap into the Digital World” explores how several organisations have crossed the digital divide and transitioned their business to the new world where digital channels, self-service, automation and Artificial Intelligence all play a role in supporting a new generation of customers.

Our exciting line up of speakers include:

  • Clare Muscutt, Head of Customer Experience – Sainsbury’s
  • Anne Snelson, Head of Marketing – RingGo Parking
  • Sally Astbury, Head of Product – Contact Centres – GSK
  • Jonty Pearce, Editor – Call Centre Helper
  • Dr Nicola Millard, Head of Customer Insight & Futures – BT
  • Martin Hill-Wilson, Founder – Brainfood Consulting

Keynote Speakers


To attend Enghouse CX17 and meet our speakers, please make sure you reserve a seat as there are limited spaces available for each session. To Register – click on the “Reserve Your Seat” button, enter your email address and then simply follow the instructions, press OK. You are now registered. Now choose the sessions you wish to attend.

  1. To reserve a seat in a session, click on the presentation title of choice.  A seat has now been reserved. It will then automatically move on to Session 2 and 3 etc until you have made all of your selections.
  2. If you do not wish to attend any of the presentations in a particular session, just click ‘Do not attend this session’ found at the bottom of the screen.  Clicking ‘Do not attend this session’ will automatically move you to the next set of presentations.
  3. If you change your mind and want to attend a different presentation, simply click on the session and the presentation you wish to attend.  Your place is now reserved.
  4. Click ‘Back to Agenda’ to get back to the main screen, here it will show all the sessions booked to attend.

The registration process has been created using the Enghouse Interactive Mobile IVR solution.



play the video