Dr Nicola Millard
Head of Customer Insight & Futures, BT
Dr Nicola J. Millard is Head of Customer Insight and Futures in BT’s Global Innovation team. Responsible for thought leadership, Nicola performs extensive research on consumer behaviour, contact centres and the future of work, anticipating what might be lying around the corner for both consumers and organisations. Along with her research, writing blogs, articles and whitepapers, Nicola has also done a TED talk on people’s acceptance and rejection of technologies and has made numerous appearances on TV and Radio for the BBC, Channel 4. On top of this, Nicola travels around the world keynoting at conferences and running workshops with an assortment of BT’s global clients.